Refunds & Returns Policy
At NoahPrints, every order is produced with care, precision and attention to detail. Whether you’re purchasing one of our products or commissioning a completely custom project, we aim to deliver the highest possible quality. If something isn’t right, we’ll always work with you to find a fair solution.
1. Standard Products
Standard (non-customised) products may be returned within 14 days of delivery, provided they are:
- Unused and in their original condition.
- Returned in suitable packaging to prevent damage during transit.
Unless the item is faulty, damaged in transit or supplied in error, return postage is the customer’s responsibility.
2. Custom & Personalised Orders
Due to the bespoke nature of custom-made and personalised products, these items cannot be returned or refunded simply because you’ve changed your mind.
This includes products customised with names, text, logos, colours, dimensions or other customer-specific requirements.
Once a custom order has been approved and production has begun, changes or cancellations may not be possible.
3. Customer-Supplied Files
If you provide your own STL or other 3D model for printing, NoahPrints will manufacture your part using the agreed materials and print settings to the highest standard possible.
While we take great care when orientating models, generating supports and selecting print settings, we cannot accept responsibility for issues resulting from the design itself, including but not limited to:
- Structural weaknesses
- Insufficient wall thickness
- Unsupported geometry
- Dimensional or modelling errors
- Parts that are unsuitable for 3D printing
If we identify potential issues before production begins, we’ll always do our best to discuss them with you and recommend suitable improvements where possible.
4. Damaged or Faulty Items
If your order arrives damaged, is faulty, or does not match the agreed specification, please contact us as soon as reasonably possible, and no later than 14 days after delivery.
Where possible, please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging (where applicable)
We’ll assess the issue and, where appropriate, offer a repair, replacement or refund in accordance with your consumer rights.
Items damaged through misuse, accidental damage, improper assembly, modification, or normal wear and tear are not eligible for a refund or replacement.
5. Shipping Damage
Although every order is packaged carefully to help protect it during transit, damage can occasionally occur while being handled by the courier.
If your parcel appears to have been damaged during shipping, please:
- Photograph the outer packaging before opening where possible.
- Photograph any internal packaging and the damaged item.
- Contact us as soon as reasonably possible so we can investigate and, where appropriate, make a claim with the courier.
Retaining the original packaging may assist with any investigation.
6. 3D Printed Products
3D printing is an additive manufacturing process, and minor layer lines, small surface variations or subtle cosmetic differences are normal characteristics of the process.
These natural characteristics do not affect the functionality or overall quality of the product and are not considered manufacturing defects.
7. Incorrect Information
Please ensure all names, spellings, dimensions, uploaded files and other information supplied during the ordering process are accurate.
NoahPrints cannot accept responsibility for errors resulting from incorrect information provided by the customer.
8. Custom Design Approval
Where a design proof, dimensions or digital preview is provided for approval, production will begin only after approval has been received.
Once approval has been given and production has started, changes may not be possible and additional charges may apply.
9. Quotations
All quotations are based on the information provided at the time of enquiry.
If the project specification changes after a quotation has been accepted, NoahPrints reserves the right to revise the quotation before production continues.
10. Quality Control
Every order is inspected before dispatch and photographed during the packing process to record its condition prior to shipping. These records help us investigate any issues quickly and fairly should a problem arise during transit.
11. Return Address
Please contact us before returning any item so we can provide the correct return instructions.
Returns sent without prior contact may experience delays in processing.
12. Your Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer law.
The “Fabricator’s Promise”
“If a custom print fails because we messed up a setting, we’ll eat the cost and print it again. If it fails because the file was unprintable, we’ll reach out to consult you on a redesign. We’re here to make sure you get a working part, not just a plastic mess.”